FAQ

What is your shipping policy?

We ship using Royal Mail 1st class postage for webshop orders. Our 225g bags are designed to be letterbox friendly so no more waiting at the post office to collect a parcel if you're out when the postie comes. If your order exceeds 2kg we'll courier you it, it's cheaper and more effective.

We currently only ship to the UK for small volume orders I'm afraid. If you are looking to buy a decent amount we can arrange international shipping ad hoc. If you are looking to guest our coffee or buy in wholesale volumes please get in touch by emailing matt@rivercitycoffee.net and we can work through the process of shipping out our coffee with you.

We roast to order when possible to ensure maximum freshness. Our current roast days are Monday and Wednesday to allow enough time for the beans to rest before shipping the next day in order for your fresh coffee to reach you quickly. Packages normally arrive within 24 hours after shipping and we rely on Royal Mail to hold up their end of the postal bargain. We've found them to be pretty good at it, they've had a fair bit of practice. 

For any parcels or larger items, shipping costs are detailed separately so you know exactly what is costing what. 

DOMESTIC Wholesale

Wholesale orders will be shipped on a Tuesday or Thursday each week using the appropriate professional courier service to make sure your coffee arrives spick and span at your business address asap (99% of the time the next working day). For short notice orders or last minute requests we'll bend over backwards to get great coffee to you but shipping costs would be higher for 24 hour service. Again, we don't make money from shipping, we only charge the cost of the courier. For local deliveries to a Hull postcode shipping is free as a member of our team will come and say hello with your package.

INTERNATIONAL Wholesale

River City Coffee WORLDWIDE! We're happy to look into shipping to any country dependent on import duty regulations etc and will work with you on international shipping costs and timescales. Drop us an email about stocking River City Coffee in your cafe, store etc to matt@rivercitycoffee.net and we'll get back to you as soon as we can.

How do I order wholesale?

Send an email enquiry to matt@rivercitycoffee.net or contact us directly on 07449119294, we'd be happy to have a chat and start new partnerships

Do you supply commercial machinery

We sure do, check out our wholesale section. We supply a range of espresso machines, grinders, filter machines, barista kits etc to full equip any cafe with the tools of their trade. We have a fantastic relationship with our financing team and can offer competitive lease deals on all cafe equipment to spread the cost and make sure your all important cashflow stays on track. 

We also offer hand make bespoke counter top stands in store POS for our products. We will work with you to design something custom tailored to your needs to really make your proposition sing. All of our stands and POS are built from re-purposed wood and are stained in...yup, coffee!

Whether you're an established business wanting to increase your product offer and/or coffee quality or a brand new start up looking for a specialist to partner with in setting up your new cafe, restaurant etc we'd be happy to have a chat about your needs.